AI Voice Agents for
Healthcare Institutions
AI-powered voice technology designed to streamline patient communication and dramatically increase operational efficiency. Measurable business value typically visible from the first month.
No-Show Reduction
Typical improvement in appointment attendance rates through proactive reminder system
Call Coverage
Zero missed calls during peak times versus limited human capacity
Availability
Continuous operation without overtime, shift management, or employment liabilities
AI Receptionist
Automated phone system that handles incoming calls when reception staff is unavailable. Eliminates missed calls and captures appointment requests outside business hours.
- Natural language phone system handling when reception staff unavailable
- Multilingual support (Czech, Slovak, English selected at call start)
- Comprehensive information delivery: schedules, costs, insurance coverage
- Direct appointment booking or pre-registration with approval workflow
- Patient detail collection during calls or via SMS links
Availability
Captures inquiries outside business hours when human staff unavailable
Call Capacity
Unlimited concurrent calls versus single receptionist limitation
Missed Calls
Zero missed calls during peak times, lunch breaks, after hours
Functions as intelligent first line of defense, escalating only when human assistance genuinely needed. Best implemented gradually starting as overflow support, expanding capabilities over time based on actual usage patterns and collected unanswered queries.
Business Values
- Can evolve to replace multiple receptionists
- ROI depends on current missed call volume
- Best implemented gradually as overflow support
Integration Requirements
- Access to appointment calendar system
- Phone line or SIP connection
- List of common questions and responses
- Patient contact database access
- Integration with existing CRM system
Advanced Capabilities
- Real-time doctor schedule and room availability
- Direct appointment booking with approval workflows
- Procedure costs and insurance coverage information
- Patient data collection via call or SMS links
- Pre-appointment instruction delivery
Visit Reminder
Automated outbound calling system that reminds patients of upcoming appointments. Reduces no-show rates and optimizes doctor scheduling efficiency through proactive patient engagement.
- Calls patients the day before scheduled appointments
- Confirms attendance or reschedules if needed
- Speaks naturally in patient's preferred language
- Updates appointment status in real-time
- Immediate slot repositioning for cancelled appointments
No-Show Reduction
Typical improvement in appointment attendance rates through proactive reminders
Additional Revenue
Real case study result from dental clinic with 350 daily appointments
Better than SMS
Higher response rates compared to traditional SMS reminder systems
Proactively reduces no-show rates through intelligent patient engagement, freeing up valuable appointment slots for emergency and priority patients. Best implemented with gradual optimization based on patient response patterns and preferred communication timing to maximize attendance rates.
Business Values
- Proven high ROI through reduced no-shows
- Better scheduling efficiency and optimization
- Immediate revenue recovery from recovered appointments
Integration Requirements
- Read access to appointment scheduling system
- Patient phone numbers and preferred language data
- Outbound calling capability
Advanced Capabilities
- Smart patient selection algorithms
- Dynamic rescheduling and slot optimization
- Multi-language support with natural conversation
Satisfaction Survey
Automated follow-up calling system that conducts brief satisfaction surveys after patient visits. Systematically collects patient feedback to improve service quality and strengthen market positioning.
- Calls selected patients soon after visit with smart selection algorithm
- Conducts structured questions plus open-ended conversation
- Records responses in structured format or dedicated dashboard
- Flags negative feedback for immediate staff attention
- Requests reviews from satisfied patients to strengthen online presence
Higher Response
Significantly higher response rates than email or SMS surveys
Call Duration
Brief, respectful conversations that value patient time
Issue Escalation
Immediate flagging of negative feedback for service recovery
Enables continuous service improvement through structured feedback collection while avoiding survey fatigue. Smart patient selection ensures 3-month gaps between contacts, maintaining high response rates and valuable insights for quality improvement decisions.
Business Values
- Open-ended conversations capture genuine patient experiences
- Strengthens market positioning through review generation
- Structured data for quality improvement decisions
Integration Requirements
- List of recent patient appointments
- Patient contact preferences
- Connection to your feedback management system
Advanced Capabilities
- Smart patient selection with survey fatigue prevention
- Automated review requests with prefilled content
- Integration with CRM or standalone dashboard
Next Steps
Ready to Transform Your Practice? For detailed requirements analysis, integration specifications, and pricing information, contact our Czech implementation partner.
MUDr. Anora Atakhanova
+420778580002
anora.atakhanova@gomed.cz
